FAQ

The Jazz Open Stuttgart is a music festival that has been held annually in Stuttgart since 1994. The two terms "jazz" and "open" stand for the central musical orientation of the festival: jazz as the integral and basic part of the festival is side by side with the adjacent musical genres such as blues, soul, rock and pop music on an equal footing. The festival takes place annually in July on several stages. The organiser and founder is Opus Festivals GmbH.

All information about this year's line-up can be found here.

No, there are no waiting lists.

Children under 3 years of age are not allowed to enter the venue. Children between 3 and 6 years of age are admitted free of charge without seating entitlement. Children between 3 and 13 years of age may only attend the concerts if accompanied by a person with legal guardianship or a parent/guardian. Teenagers between 14 and 17 years of age are permitted to attend concerts until 24:00 hrs without the escort of a person with parental authority and with the permission of their parents. Furthermore, the Youth Protection Act applies.

The Jazz Open is an 12-day festival at several venues.
Each venue has its own opening hours. You will find these here shortly.

As long as you have a valid ticket, you can enter the grounds at any time during general opening hours.

Yes, re-entry is possible in principle. Please note that you must "check out" with your ticket at the entrances and exits when leaving the grounds. Otherwise you will not be able to re-enter the grounds. The event ticket must be carried with you at all times.

The Jazz Open Stuttgart is an 12-day festival at several venues.
Each venue has its own closing times. You will find these here shortly.

Concerts do not begin until all guests have been admitted to the grounds. Please note the information on the opening hours of the respective venues.

All venues have one main entrance. The main venue on Schlossplatz has 4 entrances.

You can find information about the programme here.
We will publish the scheduled performance times on our website in good time. Please note that these are not final and may still change up until the performance.

Yes, the scheduled times when which artist will perform are noted on the line-up page. Please note that the actual performance time may vary. The best way to get up-to-date information on performance times as well as info on spontaneous changes is via our social media channels on Instagram and Facebook.

Yes, an overview of prohibited and permitted items can be found here.

Items found during the festival will be deposited at the information desk for collection. If your missing item has not been found by the end of the concert, you are welcome to ask us about the stand afterwards: info[at]opus.live or +49 (0) 711 509900.

Professional photographers must apply for accreditation via our website. The application form will open a few weeks before the Jazz Open Stuttgart.
(Professional) video cameras or cameras are not allowed.

All prescribed medication must be properly labelled. Pill boxes are not permitted.

Bags and backpacks may be brought onto the festival grounds as long as they do not exceed a size of of DIN A4 format when fully packed. Please note that bag size and contents will be checked at the entrance. We therefore generally recommend that you do not bring larger bags to the grounds.

Normal umbrellas are not allowed, but you can bring foldable umbrellas.

Bringing drinks (only non-alcoholic) is permitted up to a container size of 0.5 liter per person in the Tetra Pak. It is not permitted to take larger packaging units (over 0.5L) or bulky items such as glass, PET bottles or cans. Bringing food is not permitted. Food and drinks can be purchased on site.

Hanging up posters and/or distributing flyers on the festival grounds is not permitted.

Yes, the Red Cross will be on site and will intervene immediately if action is needed. Our security team will be on the grounds for the entire duration of the event.

Water can be purchased at various stalls.

(Sun) hats can be purchased at the merchandise tent. Sunglasses and sunscreen are not currently sold on our festival.

All prescribed medication must be properly labelled. Pill boxes are not permitted.

The Jazz Open Stuttgart are part of the nachtsam campaign (more information here) and our staff are trained to deal with such situations. Get in touch with us. Contact points are at the information desk and at the box office.

All festival venues are wheelchair accessible. We have reserved a dedicated seating quota for people in wheelchairs. At the concerts in Schlossplatz and for standing concerts at Altes Schloss, there is a raised wheelchair platform. Tickets, including a free companion, can be booked directly through our online shop (please have your disability ID with the B designation ready at the entrance).

Yes, wheelchair accessible toilets are available in both Altes Schloss and Schlossplatz. These are properly signposted on site.

No, prams are not allowed on the festival grounds.

Unfortunately, we cannot provide parking spaces for our guests. Please inform yourself about surrounding parking possibilities. We are easily accessible by public transport and your ticket allows you to use public transport free of charge up to 3 hours before the event and after the event until 5am the following day.

Schlossplatz & Altes Schloss:
U-Bahn (metro): Schlossplatz (U5, U6, U7, U12, U15) and Charlottenplatz (U1, U2, U4, U5, U6, U7, U9, U11, U12, U14, U15)
S-Bahn (train): Stadtmitte (S1, S2, S3, S4, S5, S6, S60)
Bus stop: Schlossplatz (N1, N2, N3, N4, N5, N6, N7, N8, N10, 44, 42)

SpardaWelt-Eventcenter:
U-Bahn (metro): Main station (U5, U6, U7, U11, U12, U14, U15, U29)
S-Bahn (train): Main station (S1, S2, S3, S4, S5, S6, S60,)
Bus stop: Main station (40, 42, 44, N3, N10)

BIX Jazzclub:
U-Bahn (metro): Rathaus (U1, U2, U4, U9, U11, U14)
S-Bahn (train): Stadtmitte (S1, S2, S3, S4, S5, S6, S60)
Bus stop: Rathaus (43, 44, N1)

Open Stage – StadtPalais – Museum für Stuttgart:
U-Bahn (metro): Charlottenplatz (U1, U2, U4, U9, U11, U14)
S-Bahn (train): Stadtmitte (S1, S2, S3, S4, S5, S6, S60)
Bus stop: Schlossplatz (43, 44, N1) / Charlottenplatz (42, 44)

Schlossplatz & Altes Schloss:
The nearest taxi station is at the bus stops between the Schlossplatz and Altes Schloss.

SpardaWelt-Eventcenter:
The nearest taxi station is at the main station (Hauptbahnhof).

Schlossplatz:
Schlossplatz, 70173 Stuttgart

Altes Schloss:
Schillerplatz 6, 70173 Stuttgart

SpardaWelt Eventcenter:
Am Hauptbahnhof 3, 70173 Stuttgart

BIX Jazzclub:
Gustav-Siegle-Haus, Leonhardsplatz 28, 70182 Stuttgart

StadtPalais – Museum für Stuttgart:
Konrad-Adenauer-Straße 2, 70173 Stuttgart

Kunstmuseum:
Kleiner Schloßplatz 1, 70173 Stuttgart

Domkirche St. Eberhard:
Königstraße 7A, 70173 Stuttgart

Musikpavillon:
Oberer Schlossgarten, 70173 Stuttgart

It is possible to arrive by bicycle. However, it is not permitted to take a bicycle onto the festival grounds.

It is strictly prohibited to lock and attach a bicycle at the festival's barrier fences. If a bicycle or similar vehicle/equipment is locked to the festival fencing or festival equipment (decoration or similar), the respective vehicle will be removed.

The Jazz Open are a cashless festival, i.e. free of cash (paper money). You can make all payments cashless with Apple Pay, Google Pay etc. and with contactless cards (EC/credit cards). With Mastercard you get a 20% discount on food, drinks and merchandise.

No, cashless includes various debit and credit cards as well as your cards stored digitally via app.

No, the festival is a cashless festival. For all those who do not have a debit/credit card, we offer Mastercard x Jazz Open prepaid cards with a credit balance of €20. These cards give you a 20% discount on food, drinks and merchandise. These cards can be purchased at the festival site for €20 and then topped up as often as you like with an individual credit balance.

Yes, every year we offer young artists the opportunity to perform at the Jazz Open with the young talent competition "Jazz Open playground BW".
You can find more information under 'Playground'. Up-to-date information on the start of applications is available on Instagram, Facebook and via our newsletter.

We are always looking for motivated people who would like to help us out. The application will be published in time.

We work with our own photographers and are currently not looking for photo/video staff.

Our gastronomic offer will be taken over and carried out by a fixed catering partner.

Basically, the possibilities for this are very limited for reasons of space, but we would always like to have an open ear for interesting ideas. Simply contact us with your request.

Tickets are available exclusively and most easily via  our online shop erhältlich. In addition, you can also get them at our advance booking office iPunkt Stuttgart. 

We offer tickets in the following categories:
Standing room
Front of Stage standing room
Seats in various categories and
Business tickets, which include exclusive access to various catering areas.

No, unfortunately there are no seating options there. You are not permitted to bring seating with you. However, as an alternative, we also offer seating tickets at our concerts.

Yes, tickets can be passed on to friends, acquaintances etc., as they are not personalised. Tickets that have already been scanned at the entrance can no longer be passed on.

For Jazz Open concerts, pupils and students receive a 10% discount on presentation of an appropriate ID at the time of purchase and admission. Escorts for handicapped people with a severely handicapped ID with the code “B” will receive free admission. Those who do not require a wheelchair space can book these tickets exclusively via email to jazzopen[at]opus.live with the organizer. Tickets for wheelchair users can be booked as usual through the ticket shop. 

Yes, children between the ages of 3 and 6 years old can enter the festival grounds free of charge with a parent or guardian. However, they are not entitled to a fixed seat.

The purchase of our tickets includes the VVS Combo Ticket. The Combo Ticket allows travel on all VVS public transport (2nd class) from 3 hours before the event starts until 5 a.m. the following day. For digital tickets, personalization is required to use the VVS Combo Ticket, which can be done directly in your customer account.

No, tickets are generally excluded from the right of cancellation and return (all information can be found in the general terms and conditions here). 

The commercial resale of tickets is prohibited. Private resale is only permitted if the resale price does not exceed the original ticket price by more than 25%. If you are unable to use your ticket, you can safely resell it via the official resale function in our ticket shop. To do so, log in to the ticket shop using your user details (email address and password) and go to “My Tickets”. Select the relevant event from the drop-down menu and, in the ticket overview, click on “Actions” and then “Resell Ticket”. Once the ticket is purchased by another person, it will be automatically transferred and the purchase amount will be credited to your account.

Yes. Resale tickets can be booked just like any other tickets through our ticket shop as soon as they become available. For you as a buyer, there is no difference compared to a regular ticket purchase. The ticket transfer and payment processing are handled securely throug or shop - of course with guaranteed original tickets.

Note: We strongly advise against buying or selling tickets through unauthorized secondary market platforms such as Viagogo, Global-Tickets, or eBay/Kleinanzeigen. Only through our official ticket shop is a secure transfer guaranteed.

Vouchers can also be purchased in our ticket shop at www.tickets.jazzopen-stuttgart.com. They are valid for three years. The validity period begins at the end of the year in which the voucher was issued.

The Jazz Open offer two festival passes in the business category with access to all concerts at the respective location. These are the Festival Pass Ehrenhof for the Schlossplatz, and the Festival Pass Altes Schloss for the Altes Schloss. There is also the Kombipass Stehplatz which includes access to the standing area of all Jazz Open concerts. The passes can only be ordered in our online shop at our  online shop.

No, we only sell passes in the business category for the entire period of the Altes Schloss, the entire period of the Schlossplatz or for the entire festival period in the standing area category (Schlossplatz, Altes Schloss, SpardaWelt Eventcenter, BIX).

Festival passes are sold as single tickets in the form of a PVC card with a lanyard or as digital tickets. If you would like single tickets, please contact jazzopen[at]opus.live.

 To access the business areas, you also need a business wristband in a new color each day, which you will receive at Entrance 1.

Only passes purchased through de Jazz Open website are guaranteed to be valid. Do not buy passes from unauthorised third party resellers or unofficial resale platforms. We do not provide customer service or verification service for passes and tickets purchased through such platforms.
Passes purchased illegally through third parties may be cancelled at any time without warning.

Yes, you can. Simply give the pass to the person in question or provide the person's shipping address when purchasing the pass (you will still be listed in our system as the purchaser of the pass).

A maximum of 8 tickets can be purchased per order.

You can get Jazz Open tickets either digitally (by email) or by post*. In addition, you can purchase tickets at one of our advance booking offices. Our advance booking office is iPunkt Stuttgart. The passes, on the other hand, can only be purchased in our Jazz Open online shop. We will then send it by post*.
*Shipment by post is only possible to countries in Europe. If you live outside of Europe and would like to have your ticket/pass shipped to you, please contact us at jazzopen[at]opus.live.

You can easily change your address in your customer account. When you orderder tickets via postal delivery and did not receive them, please contact jazzopen[at]opus.live

In this case, we can resend the tickets to you. Alternatively, you can change your order to digital tickets. Please contact us at  jazzopen[at]opus.live.

In this case, tickets for this concert are no longer available for purchase via the online shop. As we cannot guarantee if or when tickets will become available again, you will have to find out yourself via our ticket shop. We do not maintain a waiting list for sold-out concerts.

No, these platforms are not official partners of the Jazz Open. We expressly warn against buying tickets offered via these platforms.